Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy First and Self Care

Pharmacy First enables community pharmacists to supply prescription-only medicines to treat seven common health conditions without the need to visit a GP.

Find out more about Pharmacy First

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Routine Appointments

Please fill in the online form below and we will get back to you once your request has been triaged by one the clinicians.

Request an appointment online

When making a routine appointment a patient is given a choice of seeing any doctor of his/her choice. If you ask to see a doctor of your choice (excluding times when a doctor is on holiday or at a training event) you will normally be seen. Routine appointments are 10 minutes in duration and we currently operate a one week advance booking system.

Telephone Advice

We would be grateful if patients would not telephone to enquire about advertised surgery times as this blocks the line for more urgent calls. Please keep telephone calls brief and avoid calling during the peak morning for non-urgent matters. For non-urgent admin enquiries, a PATCHS request can be submitted electronically within 8:30am to 6:30pm.

Self-Book Appointments

We made it easy for the patients to book planned appointments such as regular reviews of Diabetes, Asthma, and COPD. We send text messages with the link to book appointments. Please use the link to book appointments for your convenience. This will reduce the number of phone calls you need to make to the surgery.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Test Result Information

Test results are available over the telephone between 1pm and 3pm.

Results for blood and urine tests usually take 7 days, X-rays and ultrasounds up to 14 days (2 weeks) and cervical smears can take up to 4 weeks (1 month). Please allow sufficient time for the test results to get back to us from the laboratory before enquiring about your results.

You will be advised by the doctor or the nurse if any follow-up action needs to be taken. For all abnormal results, we will contact toy via SMS to book an appointment to see the GP. Therefore, please ensure that your most up to date telephone number is entered on our system.

If your test result was ordered by the hospital consultant, then enquiries should be directed to the hospital.

Please note: We have a strict policy regarding confidentiality and data protection. Hence why we only give out results to the patient themselves or someone they relate (following verbal or written consent). Results may be released to a third party if the patient has given prior permission.

It is now possible to view your test results remotely through the NHS App or via our online triage tool, PATCHS

Home Visits

We will arrange a home visit as appropriate for those who are too ill to attend the surgery. Please note that home visits are only for medical reasons and not social reasons such as not having transport available. Please give the Receptionist as much information as possible to ensure the doctor can allocate priority to house calls. Do remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

Please ask for home visits by the doctor, only when the person is too ill to attend the surgery. Most children can quite safely be brought by car/taxi to the surgery. Do ensure that your request for a home visit reaches the surgery before 10:00am unless a genuine emergency arises later. Any doctor from the surgery will visit you.

You can be visited at home by a community Doctor/Nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 020 8573 5856.
  2. Cancel an appointment online
  3. Cancel through the NHS App

Cancelling unwanted consultations allows us to offer the appointment to someone else. Your help and early notification of a cancellation will help us to reduce unnecessary delay for other patients wishing to see the doctor.

We operate a strict policy on patients who fail to attend appointments without good reason and after appropriate warning patients can be removed from our surgery.

Out of Hours

Extended Hours Appointments

Now available at the Hillingdon Extended Access Hub.

Eastcote Health Centre Hub
Abbotsbury Gardens,
Pinner,
Middlesex, HA5 1TG 
Weekdays: 6:30pm to 8:00pm
Saturdays: 12:00pm to 4:00pm
Sundays: 12:00pm to 4:00pm

Clover HUB at HESA Primary Care Centre 
52 Station Road,
Hayes, UB3 4DD
Weekdays: 6:30pm to 8:00pm 
Saturdays: 4:00pm to 8:00pm
Sundays: 8:00am to 12:00pm

Uxbridge Health Centre Hub
George Street,
Uxbridge,
Middlesex 
Weekdays: 6:30pm to 8:00pm 
Saturdays: 8:00am to 12:00pm
Sunday: 4:00pm to 8:00pm

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be offered.

This impartial observer will be a practice Nurse or Health Care Assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone:

  • Maintains professional boundaries during intimate examinations.
  • Acknowledges a patient’s vulnerability.
  • Provides emotional comfort and reassurance.
  • Assists in the examination.
  • Assists with undressing patients, if required.