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✓ make requests for new and ongoing health issues with your GP, nurse or other healthcare professional
✓ order repeat and one off prescriptions
PATCHS is an online consultation service that allows you to access GP services online. This prevents you from waiting on the telephone line or coming in.
Patients who lack capacity or cannot book appointments via PATCHS such as the elderly, those who have mental health issues, learning disabilities, do not have the technology/internet can still call the surgery to book appointments.
New/Ongoing Health Problem Request must be submitted first in order to book an appointment
The doctor will receive your request and triage it
Within 24 hours, you will be sent an SMS with a link to self-book your appointment or a member of staff will call you regarding your request
Please note:
All clinical requests (New/Ongoing Health Problems) are available from 8:30am – 12:30pm
Non-clinical requests (Admin/Medication Requests) are available from 8:30am – 6:30pm
Over-75s have a dedicated phone line for emergency appointments on the day
Under 2s are also seen on the day whether clinically indicated
The NHS App allows you to:
✓ Order repeat prescriptions - see your available medications, request repeat prescriptions and choose a pharmacy for your prescriptions to be sent to.
✓ See your health record securely - including information about medicines, vaccinations, allergies and test results.
✓ See communications between your GP surgery and other services, such as hospitals
✓ Check symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, find out what to do when you need help urgently
✓ Choose how the NHS uses your data - choose if data from your health records is shared for research and planning
✓ Register to be an organ donor
✓ View and download your NHS COVID Pass for travel abroad
✓ Use NHS 111 online
In order to gain full access and connect to your GP practice, you need to prove your identity using a photo ID or registration details for your GP surgery’s online services. Please see the reception staff to receive your registration details.
111 is the NHS non-emergency number.
If you think you need medical help right now, when the online and GP services are not available, call 111.
You will speak to professionals who will direct you to the best place to get help for your symptoms.
It is available 24/7 all year round.
Calls are free from landlines and mobile phones.
You can also access NHS 111 Online via the link below:
https://111.nhs.uk
PATCHS support
Online Services @ NHS UK
NHS App Help and Support