Noticeboard

Out of Hours services- run by Hillingdon Federation


On behalf of our Surgery - 52 Station Road, Hayes UB3 4DD . Weekdays 6.30pm to 8.00pm, Saturdays 4pm - 8pm  Sunday 8am - 12noon  Nurse clinic Sunday 8am – 12noon


 

Rights Responsibilities

Our Responsibility To You

  • All new patients will receive a copy of our practice booklet and copies will be displayed at the reception desk
  • You will be greeted courteously
  • You have the right to confidentiality
  • You have the right to see your medical records, subject to the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be informed when a doctor is called away on an emergency and be given the opportunity to book an alternative appointment or, if preferred, be seen by another doctor
  • You will be referred to a consultant when your GP thinks it necessary. Urgent referrals to other health and social care agencies will be made within one working day of your consultation
  • We will normally process non-urgent referrals within five working days of your consultation or the doctor's decision to refer
  • You have the right to receive appropriate drugs and medication
  • You will be given the result of any test or investigation on request or at your next appointment
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your personal health information is used by us to ensure that you receive the best possible care, and that those involved in your care have accurate and up-
  • o-date information to help them provide the best possible care for you
  • Your suggestions and comments about the services offered will be considered sympathetically
  • Any complaint will be acknowledged in writing within three working days and a response will be made within 10 working days.

Your Responsibility To Us

  • Please treat all surgery staff with the same respect - we are all just doing our job
  • Do not ask for any information about anyone other than yourself
  • Tell us of any change of name, address,telephone number and email so that our records are accurate
  • Only request an urgent appointment if appropriate
  • Home visits should only be requested if you are really too ill to attend surgery, and out- of-hours visits (ie evening and weekends) should be for emergencies only
  • Please cancel your appointment if you are unable to attend
  • An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait
  • Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you
  • We would, of course, also be pleased to hear when you feel praise is due!



 
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