Noticeboard

Out of Hours services- run by Hillingdon Federation


On behalf of our Surgery - 52 Station Road, Hayes UB3 4DD . Weekdays 6.30pm to 8.00pm, Saturdays 4pm - 8pm  Sunday 8am - 12noon  Nurse clinic Sunday 8am – 12noon


 

British Sign Language (BSL) and NHS Inform

   Accessible Information Standard

 Do you have a disability, impairment or sensory loss & need to receive information in a way you can easily understand?

Please see the documents below:

Accessible Information poster - Blue

Accessible Information poster - High Contrast



To request information in a specified format, please fill out the form below and bring it in to the Surgery:

 

British Sign Language (BSL) film

 

https://www.youtube.com/watch?feature=player_detailpage&v=0uiVd7i4U04#t=4

 

 Accessible Information Stanadards

 

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

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NHS Inform

NHS inform is Scotland's national health information service, which is available on line and over the phone. The site includes an a-z of health conditions, Common health questions, Health Zones which provide more detailed information on topics like cancer, screening, mental health, bereavement palliative and more.

healthaz.pngHealth A - Z

Everything you need to know about illnesses, tests, treatments, operations and services. Find out more

healthquestions.pngCommon Health Questions

Find answers to Common Health Questions. Not able to find what you are looking for? Ask a Health Information Advisor .  Find out more

directory.pngSupport Service Directory

Information on Local and National groups & organisations that can help you with any health or well-being problem.  Find out more

Changes for NHS Inform website for 2017

The website www.nhsinform.scot has been redesigned with the needs of people first and foremost, bringing a range of new content and features to help people manage their own health and wellbeing and to make positive choices. Visitors to the site can use the digital tools to tailor the information, making it more personal  for each individual.

The site includes enhanced features to help make it more accessible and personal:

  • Info for Me is a personalisation tool which enables people to bring together everything which is relevant to them into a single place, which can be easily shared, printed or saved.
  • National Services Directory: all the health and social care information from across Scotland in one place, making it easier for you to get the right information about your local services.
  • Self Help Guide: fully revised, updated and aligned to the 111 service the new Self Help Guide allows you to check your symptoms online  and get advice to manage your condition or signpost to the right service.
  • Browsealoud is a feature that makes the website more accessible with speech, reading and translation tools.
  • Webchat access is available throughout the site.

 People who choose to talk to the health information team can call the service on 0800 22 44 88 (8am-10pm) every day.

The enhanced search function means all relevant content will be presented easily and quickly.

People can use the website to interact with other users and professionals around specific conditions in community forums to support self-management.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website