What are the opening hours? |
- We are open from 8:00am to 6:30pm Monday to Friday.
- We do not close the surgery for lunch, however non-emergency admin requests are encouraged to come to the reception after 1pm.
- We are closed on the weekends, bank holidays and public holidays.
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How do I register with the practice? |
- To register, collect the registration forms from the reception.
- Once, these have been filled in, proof of identity and address will be required.
- Registration and admin requests take place after 1pm.
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I moved homes and now live outside the catchment, can I still be registered? |
- We do not currently register patients from outside the practice catchment area.
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Can I cancel appointments online? |
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How can I book an appointment? |
- The easiest way to book appointments is through submitting a Patchs request. This way, you can avoid queuing up over the phone or from coming in.
- Once the Patchs request has been triaged by the GP, a member of staff will be in touch via a phone call or SMS regarding the nature, date and time of your appointment.
- Patients who lack capacity or cannot book appointments via Patchs such as the elderly, those who have mental health issues, learning disabilities, do not have the technology/internet can still call the surgery to book appointments.
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When are your emergency appointments released? |
- Appointments are booked throughout the day depending on the triage outcome and the availability of routine and urgent appointments. We advise patients to send a Patchs request between the hours of 8:30am to 12:30pm. We try our best to respond to requests on the same day.
- All requests are triaged and assessed by the GP after which face to face or telephone consultations will be booked as appropriate.
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What does emergency triage mean? |
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When can I request a home visit? |
- You can request a home visit by directly contacting the reception before 10am, unless a genuine emergency arises later.
- Please note that home visits are for medical, not social, reasons.
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How do I access my medical records? |
- You can view your medical recorded on the NHS App.
- Please speak to the reception staff for your login information.
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How can I request my prescription? |
- We do not accept medication request over the phone. We recommend using the NHS App for repeat prescriptions that will be sent to your nominated pharmacy after being approved by the practice.
- Alternatively, you can request via Patchs (8:30am-6:30pm) or fill out a medication request form found at the reception desk and place it in the prescription box.
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How long does it take for my medication to be sent to the pharmacy? |
- We try to respond to prescription requests on the same day, however it may take up to 2 days for your medications to be sent to your nominated pharmacy.
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How can I request a sick note? |
- You can request a sick note by completing an Admin request on Patchs between 8:30am to 6:30pm.
- Please include the dates you would like the sick note to cover.
- Sometimes, you may need to see the GP for your sick note to be approved.
- Please note that you can obtain self-certification from your employer for the 1st 7 days of your sickness.
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How can I check my test results? |
- Please contact the reception after 1pm. The time taken for the results to reach us can vary depending on the type of test.
- Alternatively, you can view your test results on the NHS App.
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How do I make a complaint? |
- We make every effort to give the best service possible to everyone who attends our practice and aim to resolve any concerns immediately.
- However, if you feel the need to make a formal complaint, please contact the practice manager who will deal with your concerns appropriately.
- Further written information regarding the complaints procedure is available from the reception.
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